News & In(sights)

Announcing Temporary Clinic Closure until March 30th

To best foster the continued health and safety of our patients, staff, families and community, we have made the difficult decision to temporarily close our office and reduce our services to urgent / emergent eye care only through March 27th, 2020.

We hope to re-open again on Monday, March 30th, 2020, but will continue to monitor ongoing recommendations from the CDC, Minnesota Department of Health and Minnesota Optometric Association and update you with any changes that occur.

We strongly encourage all of our patients to stay home as much as possible and observe recommended precautions aimed at preventing the spread of coronavirus in our region.

We sincerely apologize for the inconvenience our office closure may cause, but given the potential risks and the fact that we are in close quarters during examinations, maintaining social distancing is impossible if we continue business as usual.

Although our clinic and optical will be physically closed, our doctor on-call will be available to answer questions, assist you in placing contact lens orders, dispensing glasses, and caring for urgent/emergent eye care needs. In some cases, our doctor on-call may be able to provide care for urgent concerns using telemedicine technology.  From 9 AM to 5 PM, we will be closely monitoring our phones for voice messages and will attempt to return all messages as soon as possible.  We will also be available via text at 507-645-9202 or email at oncall@rvep.com.  We appreciate your patience as we are operating with very limited staff.  After 5 PM, please call our office and listen to our voicemail for instructions on how to contact our doctor on-call.

On a case by case basis, we will process contact lens orders for current patients with expired prescriptions. If you are in need of contact lenses, text or call the office at 507-645-9202 and we will assist you.

If you have ordered glasses that are ready for pick-up we can arrange a pick-up by appointment. Free shipping is also available.

If you are running out of a medication please contact us and we will refill as appropriate.

During this unusual time, the preferred method of communication will be via text message to 507-645-9202 or via email to oncall@rvep.com as we are operating with very limited staff support.

Thank you for your continued support and understanding as we all work through this uncertain time together. We WILL be here for you if you need us and we look forward to the day when we can come together under better circumstances.

Please stay safe and healthy.

Nathan Heilman, OD