Office to Remain Closed to Routine Eye Care Through April 10th:

On March 25th, Governor Walz issued an Executive Order for Minnesotans to Stay at home.  With respect to that order as well as the current recommendations made by the CDC and Minnesota Department Health, we have made the difficult decision to remain closed and suspend all routine eye care services through April 10th.

Although our doors are closed, WE ARE STILL HERE FOR YOU!  The care of your eyes and vision is essential and we remain available to address any urgent or emergent eye care needs that arise. In some cases, care for urgent concerns can be provided using telemedicine technology.  Please help reduce the current burdens already placed on hospital emergency departments and CONTACT US at 507-645-9202.  Our on-call doctor is available to discuss your concerns and address urgent needs 24/7.  

We hope to re-open again on Monday, April 13th, 2020, but will continue to monitor ongoing recommendations from the CDC, Minnesota Department of Health and Minnesota Optometric Association and update you with any changes that occur.

We sincerely apologize for the inconvenience our office closure may cause, but given the potential risks and the fact that we are in close quarters during examinations, maintaining social distancing is impossible.

From 9 AM to 5 PM, we will be closely monitoring our phones for voice messages and will attempt to return all messages as soon as possible. We will also be available via text at 507-645-9202 or email at oncall@rvep.com. We appreciate your patience as we are operating with very limited staff. After 5 PM, please call our office and listen to our voicemail for instructions on how to contact our doctor on-call.

On a case by case basis, we will process contact lens orders for current patients with expired prescriptions. If you are in need of contact lenses, text or call the office at 507-645-9202 and we will assist you.

If you have ordered glasses that are ready for pick-up we can arrange a pick-up by appointment. Free shipping is also available.

If you are running out of a medication please contact us and we will refill as appropriate.

During this unusual time, the preferred method of communication will be via text message to 507-645-9202 or via email to oncall@rvep.com as we are operating with very limited staff.

For those patients scheduled for non-urgent care from now until April 13th, we will be contacting you to reschedule your appointments to a later date.

Thank you for your continued support and understanding as we all work through this uncertain time together. We WILL be here for you if you need us and we look forward to the day when we can come together under better circumstances.

Please stay safe and healthy.

Nathan Heilman, OD

Announcing Temporary Clinic Closure until March 30th

To best foster the continued health and safety of our patients, staff, families and community, we have made the difficult decision to temporarily close our office and reduce our services to urgent / emergent eye care only through March 27th, 2020.

We hope to re-open again on Monday, March 30th, 2020, but will continue to monitor ongoing recommendations from the CDC, Minnesota Department of Health and Minnesota Optometric Association and update you with any changes that occur.

We strongly encourage all of our patients to stay home as much as possible and observe recommended precautions aimed at preventing the spread of coronavirus in our region.

We sincerely apologize for the inconvenience our office closure may cause, but given the potential risks and the fact that we are in close quarters during examinations, maintaining social distancing is impossible if we continue business as usual.

Although our clinic and optical will be physically closed, our doctor on-call will be available to answer questions, assist you in placing contact lens orders, dispensing glasses, and caring for urgent/emergent eye care needs. In some cases, our doctor on-call may be able to provide care for urgent concerns using telemedicine technology.  From 9 AM to 5 PM, we will be closely monitoring our phones for voice messages and will attempt to return all messages as soon as possible.  We will also be available via text at 507-645-9202 or email at oncall@rvep.com.  We appreciate your patience as we are operating with very limited staff.  After 5 PM, please call our office and listen to our voicemail for instructions on how to contact our doctor on-call.

On a case by case basis, we will process contact lens orders for current patients with expired prescriptions. If you are in need of contact lenses, text or call the office at 507-645-9202 and we will assist you.

If you have ordered glasses that are ready for pick-up we can arrange a pick-up by appointment. Free shipping is also available.

If you are running out of a medication please contact us and we will refill as appropriate.

During this unusual time, the preferred method of communication will be via text message to 507-645-9202 or via email to oncall@rvep.com as we are operating with very limited staff support.

Thank you for your continued support and understanding as we all work through this uncertain time together. We WILL be here for you if you need us and we look forward to the day when we can come together under better circumstances.

Please stay safe and healthy.

Nathan Heilman, OD

Coronavirus Update

During this time of uncertainty, we at River Valley Eye Professionals want to reassure our patients that we are here for you and remain committed to providing you with the highest level of care in a safe environment.

Please know that we continue to follow strict cleaning policies throughout our office.  From the disinfection of displayed frames in our optical to the frequent disinfection of examination rooms and other contact areas around the clinic, maintaining the health and safety of our valued patients remains our top priority.

We are following local, state, and national updates daily and will continue to keep you updated about any changes that may affect our ability to serve you.  We highly encourage all of our patients to continue to adhere to recommended community-level mitigation strategies such as frequent hand-washing, social distancing in public, and staying home if you aren’t feeling well.

Click HERE for more information from the Minnesota Department of Health.

Patients who have upcoming appointments with us are encouraged to keep those appointments unless you are experiencing cold or flu-like symptoms, have had a known exposure to coronavirus, or recently traveled to a location necessitating isolation as recommended by the CDC.

If you have an urgent eye concern and are sick with fever, chills, or shortness of breath, please call us to schedule a telephone consult with one of our doctors. If the doctor determines that he or she cannot resolve your concern without an in-person examination, we will arrange an appointment or create a plan for further care.

We appreciate the continued trust and confidence that our valued patients place in us and look forward to seeing you in the optical or at your next scheduled appointment.

Sincerely,

Nathan Heilman, OD – Nikita Katoozi, OD – Kevin Cassin, OD

We’re Changing Our Hours – Later Start to Wednesdays

Starting in March of 2020, River Valley Eye Professionals will be opening one hour later on Wednesday mornings to allow for staff training and development.  We will open our doors at 9:00 AM instead of 8:00 AM.  No other changes to our normal business hours are taking place.  Thank you for your understanding.

Join Us to Celebrate a New Era!

Join us next Tuesday, January 28th at Imminent Brewing from 5 – 8 pm as we celebrate the retirement of Dr. Patrick O’Neill after nearly 38 years of service to the community as well as the beginning of a new era for River Valley Eye Professionals!  All are welcome!